TIMESHARE "BLACK HOLE": I was interested in a timeshare, but the thot occurred to me, why do folks seem to have so much trouble exiting from a time share commitment? So I called PMG. Alex was so helpful and candid. I credit him with saving me from falling into the timeshare "BLACK HOLE". Thanks Alex!
I want to thank Alex and Primo management Group for everything you have done for me. Their customer service was great. They are Great with answering questions to all your needs and explaining the process of the situation. I had recently purchased a Westgate Resort on a whim thinking it may be great. They are horrible as I looked into them there were no good reviews and they charge you triple the amount that you would pay for if you were to get one from a different company. As I called Westgate to get help to cancel my policy they only would tell me to go to my contract. I seen in my contract that I had 10 days to send a letter but they don't describe what address or give any information. As you call to get help they send you to voicemail and all you can do is weight as they prolong the 10 day period. When I called Primo Management it's like Alex already knew my problem, so this seem to has happened to many others. He helped me get through it and I thank you guys so much for your help I greatly appreciate it.
I cannot recommend PRIMO enough!
I called simply to get a quote and ended up getting Alex. He not only helped me, but he was honest and let me know exactly what would happen throughout the whole process of getting out of our timeshare. He spent an hour on the phone with me, answered every question with integrity, and even worked around my son being loud and a little crazy. Which if you're a busy mom, you know how much of a blessing that is!
So all that to say, don't look any farther if you are looking for a great company to help you get out of your timeshare.
You won't be disappointed!
We called to try to get out of our membership and our sales rep told us that it wasn't possible. So we called Primo Management and spoke with Shannon who informed us to send the resort a letter or recission. We again called the sales rep who said they would not cancel our membership and it would be sent to collections. We continued the process with Primo and when the resort received a letter from Primo they called us to let us know that they actually did honor our request to cancel our membership from the date we wrote our letter of cancellation. We immediately called Primo and sent them the letter we received from the resort showing they honored our cancellation request and Primo management graciously refunded our money. We have nothing but good things to say about this company. They explained everything to us to help us understand things and taught us things so hopefully we will never put ourselves in this position again. Def. recommend this company to anyone who happens to get themselves in the position that we did.
I can honestly say that this group is outstanding. I never write reviews but there was no way I would not take the time to express how great they they are. Primo Management Group fought HARD to get my husband and I out of a time share and successfully got us out. Which feels amazing. If you are looking for that please do not look any more they are the people!!! Shout out to Miriam as well I would call every other day and she would answer/return calls ASAP and went above and beyond! Truly recommend them.
I spoke with Bryce for about 3 hours. He was very helpful and answered all my questions and was very patience with me as my computer is slow. He even helped out by calling the Resort and finding out what my payments where. He took that time to make sure that I understand everything. I would recommend this company for any and all that is needed to get started on getting out of a timeshare deal.
I was skeptical at first like probably anybody who is looking to get out of their timeshare. I felt I had been betrayed by the company who sold me the timeshare and was now worried of getting duped by another company. I signed up for the initial call and was walked through the entire process. They gave me tons of information and told me a rough timeline of how quickly they could help get me out of my contract. I was out in about 5 months. During that time I got several phone calls and emails with updates about how it was going. Everyone I spoke with was incredibly courteous and willing to talk with me and walk me though anything I didn't understand. I forwarded any communication I was receiving at the time and they would thank me for the info and use that to help our joint cause. I would recommend this company to anyone who feels trapped. Don't waste any more time or money. Call Primo today. I really do feel like a huge burden has been lifted from our lives.
This company does EXACTLY what they say they will do! It definitely takes time for them to get you out of the contract (took us almost a full year) but in the end it's done. The customer service is AWESOME! We received ALOT of threatening phone calls and letters from the resort to the point of us considering paying but we contacted Leslie Valentin @ Primo and she gently explained the whole process over and over again to us. She always made us feel @ ease with the entire process, she called us every month with updates even if there wasn't much to update but just to keep us calm and in the loop and feeling comfortable she was there. I am recommending them to 2 couples personally and I DEFINITELY recommend them and Leslie to you!